Shipping policy

Delivery Policy

At Royal Culture, we aim to make sure your order reaches you as quickly as possible. Please review our delivery information below before placing your order.

Delivery Areas

Royal Culture currently delivers within South Africa only.

Courier Service

All orders are shipped using Aramex Store-to-Door, a trusted third-party courier service. Orders will be delivered directly to the delivery address provided at checkout.

Shipping Rates

We offer a simple flat-rate shipping fee:

  • Standard Shipping: R99 on all orders within South Africa.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully confirmed.

Please note that processing times exclude weekends and South African public holidays.

Once your order has been processed, it will be handed over to our courier for delivery.

Tracking Your Order

Once your order has been dispatched, your tracking details will be emailed to the email address provided at checkout.

You can use the tracking information to follow the progress of your delivery.

Estimated Delivery Timeframes

Estimated delivery times after dispatch are:

  • Major cities: 2–4 business days
  • Outlying or rural areas: 3–5 business days

These timeframes are estimates only and are not guaranteed. Delivery times may vary depending on your location, courier operations, public holidays, weather, and other circumstances outside of our control.

Delivery Delays

We do our best to ensure that orders are dispatched and delivered within the estimated timeframes. However, occasional delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Public holidays
  • High courier volumes
  • Courier-related delays or operational issues
  • Incorrect or incomplete delivery information
  • Other unforeseen circumstances

Royal Culture is not responsible for delays caused by third-party courier services or circumstances outside of our reasonable control.

Important Delivery Information

To help ensure your order is delivered successfully, please make sure that:

  • Your delivery address is complete and accurate.
  • Your contact number is correct and reachable.
  • Someone is available to receive the delivery where necessary.
  • You provide any relevant apartment, unit, complex, building, or access details at checkout.

Aramex may contact you directly regarding your delivery if required.

Royal Culture cannot be held responsible for delivery delays, failed delivery attempts, or additional charges resulting from incorrect, incomplete, or outdated information provided by the customer at checkout.

Failed Delivery Attempts

If delivery cannot be completed because the customer is unavailable, the address is incorrect or incomplete, or the courier is unable to gain access to the delivery location, additional delivery or re-delivery fees may apply.

Where applicable, these fees will be the responsibility of the customer.

Need Help With Your Delivery?

If you have a question about your order or delivery, please contact our support team at royalculture.scoop@gmail.com and include your order number so that we can assist you as quickly as possible.