Refund policy

Returns & Exchanges Policy

Can I return or exchange my order?

Because our products are blind boxes, we do not accept returns or exchanges once an order has been shipped.

If you change your mind about your purchase, you may cancel your order before it is shipped. To request a cancellation, please email us at royalculture.scoop@gmail.com as soon as possible. Once your order has been shipped, we are unable to cancel, return, or exchange it.

What if my order arrives damaged?

We’re sorry if your order arrives damaged! Please contact our support team within 48 hours of delivery so we can assist you.

To help us resolve the issue quickly, please:

• Take clear photos of the damaged item(s) and packaging.
• Email the photos to royalculture.scoop@gmail.com within 48 hours of delivery.
• Include your order number and a brief description of the damage.

Once we review your request, we will resolve the issue by offering a replacement or refund for the damaged item, where applicable.

Please note that damage must be reported within 48 hours of delivery. Claims submitted after this period may not be eligible for a replacement or refund.

Important Note

Due to the blind box nature of our products, we cannot accept returns or exchanges based on the character, design, or item received. Each purchase is a surprise, and specific characters or designs cannot be guaranteed.